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Today’s Note: Print Media, Customer Surveys and Social Networking Kindness…Tidbits From Recent HBR.com Blog Posts

June 15, 2012

Today’s Note recaps some recent HBR.com blog posts that you might have missed. These are among my favorites over the past few weeks, and I recommend any or all of them for a quick read. As always, I strongly recommend HBR.com’s blogs as a quick dose of smart advice in your day.

Why Newspapers Were Doomed All Along

This interesting post discusses the continuing decline of print media in the face of online content that is fresher, faster and in many cases, smarter. Author Justin Fox sums up the trend nicely with this quote: “We are seeing, as Jack Shafer and others have pointed out, a death spiral in which newspapers react to their loss of readers by cutting back on their news-gathering resources and raising prices, thus making themselves even less attractive to readers.” [all italics are added by me to call out quotes from the blog posts]

Case Study: Should You Listen to the Customer?

This is a very compelling case study, written by Thomas J. DeLong and Vineeta Vijayaraghavan, about a company grasping for growth and understanding of its relationship with its customer base. Most interesting, perhaps, are the reader comments in the thread following the post. This case study will make you think, and the comments will help you see how others thought about the problems presented in the study. Very well worth a read.

Could a Social-Media Tool Increase Kindness?

This blog post discusses a soon-to-be available social network that is built around recording, measuring and amplifying acts of kindness. Grant McCracken authored this post, and used his home city of Boston, and its frosty culture, to call out the potential of this network. I have to admit that I’m having a bit of trouble getting traction on this idea, but I’m curious to know what you think about it. If you read the post. leave a comment on this thread and let me know what you think about it.

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